Shipping & Returns

Orders are prepared and shipped during the nextXX hours following your order (week-ends and national holidays excluded).

Your order will be shipped the same day as long as you order has been cast before noon (week-ends and national holidays excluded). You will be warned by e-mail as soon as your order is shipped and you will also receive your tracking number to keep track of your order. Durant high activity periods, preparing your order might take up to XX hours.

These delays are not applicable to YYY, count XX week days before shipping (Delays are susceptible to be lengthened during high activity periods and will be noticed in your cart).

Shipping costs

Indiquer si des frais de livraison sont appliqués et si oui selon quelles conditions.

Returns possible up to XX days

Indiquer si les produits peuvent être retournés et si oui selon quelles conditions.

Return Procedure

Préciser la procédure à suivre si les produits peuvent être retournés. TODo

If the Client does not respect these conditions, Shadow Distribution will not be able to proceed to refund or create a credit note for the relevant products.

Delays

An email will be send as soon as you have established contact.

Your credit note or refund will be carried out in the 15 following days after receiving your products and automatically on the account associated to your credit card or Paypal account. If the payment has been made via check or wire transfer, we will contact you to set the return payment mean.